FAQ
1. How do I order online?

Simply follow the steps below to order:

  • Visit Arome Bakery website;
  • click "Order Cake" or "Express Order" to select cake and add to shopping cart;
  • select weight for the cake;
  • click the "Shopping Cart" icon on the top right corner to enter the cart;
  • click "Check Out", enter customer details, credit card details and collection method, date, location and time in the "Order Form" then click “Save”.
  • select "Check Out" again and enter the "Order Confirmation" page.
  • After verifying the details, press "Confirm".
  • After successful payment, the online ordering process is completed and you will get a confirmation email.

    Simply follow the steps below to order:

  • Visit Arome Bakery website;
  • click "Order Cake", "Desserts", "Bread & Packaged product", or "Express Order" to select cake and add to shopping cart;
  • select weight and quantity for the cake;
  • click the "Shopping Cart" icon on the top right corner to enter the cart;
  • click "Check Out", enter customer details, credit card details and collection method, date, location and time in the "Order Form" then click “Save”.
  • select "Check Out" again and enter the "Order Confirmation" page.
  • After verifying the details, press "Confirm".
  • After successful payment, the online ordering process is completed and you will get a confirmation email.
2. Do I need to create an Arome Bakery account?

You do not need to create an account. Siply visit Arome Bakery website to order.

3. Is there a delivery surcharge?

For order valued at $800, a one-time delivery can be arranged for free. For order valued at $500, a one-time delivery can be arranged for anadditional $80.

4. How long does it take to deliver and how much is the delivery charge?

Delivery service is in certain timeslot, specific delivery time is not allowed. E.g., from 7am to 9am, 10am to 12nn, 2pm to 4pm and 4pm to 6pm.

If the earliest ready time of the cake is 24 hours and you order before 3pm, you will receive the cake after 10am on the following day. If you order after 3pm, you will receive the cake after 10am on the 3rd day.

If the earliest ready time of the cake is 48 hours, and you order before 3pm, you will receive the cake after 10am on the 3rd day; if you order after 3 pm, you will receive the cake after 4pm on the 3rd day.

For delivery charges, please refer to the third condition in "Delivery Surcharge".